Elements and Performance Criteria
- Maintain operations to meet quality standards
- Ensure supplies necessary for operations are available and meet organisation requirements
- Ensure operations within the area of responsibility meet service delivery specifications
- Provide accurate information and advice to staff, members of the public and related organisations, in line with organisation policy and within the manager's area of responsibility
- Communicate operational information to the appropriate people in a manner, at a level and at a pace to promote understanding
- Ensure systems to monitor quality, time and cost specifications for service provided are fully and correctly implemented and maintained
- Recognise factors which may disrupt operations and take appropriate action to minimise their effects
- Maintain complete and accurate records of operations in the manager's area of responsibility in accordance with organisation policies and procedures
- Promptly communicate recommendations for improving efficiency of operations and quality of service to the appropriate people
- Ensure operations are in accordance with local ambulance standard operation procedure
- Create and maintain conditions conducive to productive work and quality service
- Ensure the work environment is as conducive to work activity as possible
- Establish and maintain a sufficient supply of resources to meet community needs
- Ensure staff working conditions and use of resources satisfy current legislation and organisation guidelines
- Ensure maintenance frequency and the use of equipment conform to organisation standards, schedules and procedures
- Where resources do not meet requirements, refer the matter to the appropriate person/s
- Promptly report workplace accidents and incidents to the appropriate person/s and record as required
- Promptly refer recommendations for improving conditions to the appropriate person/s
- Ensure all necessary records are complete, accurate and legible and available to authorised person/s when required
- Review records to ensure completeness and accuracy, in accordance with service policy
- Monitor and control the use of resources
- Maintain expenditure within agreed budgets, ensuring it conforms to organisation procedures and does not compromise future spending requirements
- Clearly explain the contribution each team member can make to control of resources
- Ensure records of expenditure are complete, accurate and legible
- Ensure prompt corrective action is taken in response to actual or potential significant deviations from plans
- Promptly refer requests for expenditure outside the officer/manager's responsibility to the appropriate person/s